Terms of Service

1. Acceptance of Terms

By accessing and using the services provided by Dimatic Control LLC ("Company," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

2. Description of Services

Dimatic Control LLC provides professional HVAC (Heating, Ventilation, and Air Conditioning) services including:

• HVAC system installation, repair, and maintenance
• Emergency HVAC services
• Indoor air quality solutions
• Commercial HVAC services
• Energy efficiency consultations
• Equipment replacements and upgrades

3. Service Areas

Our services are available in Union County and Essex County, New Jersey. Service availability outside these areas may be limited and subject to additional charges.

4. Appointments and Scheduling

Service appointments are scheduled based on availability. We strive to provide accurate time estimates but cannot guarantee exact arrival times due to the nature of HVAC service work.

• Appointments may be rescheduled due to weather, emergency calls, or unforeseen circumstances
• We will provide reasonable notice for any schedule changes
• Emergency services are prioritized and may affect non-emergency appointments
• Cancellations must be made at least 24 hours in advance when possible

5. Pricing and Payment

Pricing

• All prices are subject to change without notice
• Estimates are provided in good faith but final costs may vary based on actual work required
• Emergency service rates may apply for after-hours, weekend, and holiday calls
• Additional charges may apply for parts, permits, or specialized equipment

Payment Terms

• Payment is due upon completion of services unless other arrangements are made
• We accept cash, check, and major credit cards
• Late payment fees may apply to overdue accounts
• Financing options may be available for qualifying customers

6. Warranties and Guarantees

We stand behind our work and provide warranties as follows:

• Labor warranty: 1 year on most repairs and installations
• Parts warranty: As provided by manufacturer
• Equipment warranty: As provided by manufacturer
• Warranty excludes damage due to misuse, neglect, or normal wear and tear
• Warranty work must be performed by Dimatic Control LLC to remain valid

7. Customer Responsibilities

Customers are responsible for:

• Providing safe and adequate access to equipment and work areas
• Ensuring pets are secured during service visits
• Providing accurate information about system problems and history
• Following recommended maintenance schedules
• Notifying us of any safety concerns or hazardous conditions
• Being present during service calls when possible

8. Limitation of Liability

To the maximum extent permitted by law, Dimatic Control LLC's liability is limited to the amount paid for the specific service in question. We are not liable for:

• Indirect, incidental, or consequential damages
• Damage to property not directly related to our work
• Losses due to system failures beyond our control
• Damage caused by pre-existing conditions
• Delays in service due to circumstances beyond our control

9. Insurance and Licensing

Dimatic Control LLC is fully licensed and insured. We maintain:

• General liability insurance
• Workers' compensation insurance
• Professional licensing as required by New Jersey state law
• EPA certification for refrigerant handling

10. Dispute Resolution

Any disputes arising from these Terms or our services will be resolved through:

• Good faith negotiation between the parties
• Mediation if negotiation fails
• Binding arbitration if mediation is unsuccessful
• New Jersey state courts for matters not subject to arbitration

11. Environmental and Safety Compliance

We comply with all applicable environmental and safety regulations, including:

• EPA regulations for refrigerant handling and disposal
• OSHA safety standards
• Local building codes and permit requirements
• Proper disposal of old equipment and materials

12. Privacy

Your privacy is important to us. Please review our Privacy Policy for information about how we collect, use, and protect your personal information.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of any changes.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

15. Contact Information

For questions about these Terms of Service, please contact us: