Terms of Service
Last Updated: October 16, 2025
1. Agreement to Terms
These Terms of Service ("Terms") constitute a legal agreement between Dimatic Control LLC ("Company," "we," "us," "our") and you ("User," "you," "your"). These Terms govern your access to and use of our website (dimaticcontrol.com) and the HVAC services we offer.
By accessing our Site or requesting our services, you agree to be bound by these Terms. If you do not agree to any part of these Terms, you must not use our Site or services. We reserve the right to modify these Terms at any time, and your continued use of the Site constitutes your acceptance of any modifications.
2. Use License
We grant you a limited, non-exclusive, non-transferable license to use our Site for lawful purposes only. You may not:
- Reproduce, duplicate, copy, or sell any portion of the Site
- Attempt to gain unauthorized access to the Site
- Transmit any viruses, malware, or harmful code
- Engage in harassment, threats, or abusive behavior
- Impersonate any person or entity
- Use the Site for any illegal purpose or in violation of any applicable laws
- Interfere with or disrupt the integrity or performance of the Site
- Scrape or automatically collect data without permission
3. HVAC Services Terms
Service Availability
Dimatic Control LLC provides HVAC installation, repair, maintenance, and emergency services throughout Union County and Central New Jersey. Service area coverage is subject to availability and location verification.
Service Requests
When you submit a service request:
- You provide accurate information about your HVAC system and service needs
- You authorize our technicians to access and service your equipment
- You are responsible for any damage caused by unauthorized alterations to your system
- You agree to provide payment for services rendered
Emergency Services
We offer 24/7 emergency HVAC services. Emergency response times are estimated at same-day service when possible, but are not guaranteed. Emergency service rates may include additional charges beyond standard service fees.
Scheduling
Service appointments are subject to availability. We will make reasonable efforts to accommodate your requested time, but specific appointment times are not guaranteed. Customers must be present or provide key access for appointments.
4. Pricing and Payment
Pricing
Pricing for services is provided upon request or quote. Quotes are estimates only and subject to change if the actual work differs from the initial assessment. Final pricing will be provided before work begins or with the invoice upon completion.
Payment Terms
Payment is due upon completion of service or as otherwise agreed in writing. We accept cash, credit cards, and checks. A service fee may apply for declined payments.
No Refunds
Services rendered are non-refundable once work has been completed. In case of service disputes, we will work with you in good faith to resolve the issue.
5. Warranties and Disclaimers
Service Warranties
We warrant that our services will be performed in a professional and workmanlike manner. Any defects in workmanship will be corrected at no additional charge if reported within 30 days of service completion.
Equipment Warranties
Equipment warranties are provided by the manufacturer. Dimatic Control LLC is not responsible for manufacturer defects or warranty claims. We can assist in processing warranty claims on your behalf.
Site Warranty Disclaimer
Our Site is provided on an "AS-IS" basis without warranties of any kind. We disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or virus-free.
Service Area Limitations
While we strive to maintain 24/7 emergency service availability, we cannot guarantee immediate response times in all situations. During severe weather, high demand periods, or unforeseen circumstances, response times may be delayed.
6. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DIMATIC CONTROL LLC SHALL NOT BE LIABLE FOR:
- Indirect, incidental, consequential, special, or punitive damages
- Loss of profits, revenue, data, or business interruption
- Damage to property not directly caused by our negligence
- Any damages arising from causes beyond our reasonable control
In no event shall our total liability to you exceed the amount paid for the specific service in question. This limitation applies to all claims, regardless of the form of action or the basis of the claim.
Some jurisdictions do not allow limitations on liability, so this provision may not apply to you. In such cases, our liability will be limited to the maximum extent permitted by applicable law.
7. Indemnification
You agree to indemnify and hold harmless Dimatic Control LLC, its owners, employees, and agents from any claims, damages, losses, or expenses (including attorney fees) arising from your use of the Site, violation of these Terms, or violation of any applicable laws. This includes claims by third parties arising from your conduct.
8. Intellectual Property Rights
All content on our Site, including text, graphics, logos, images, and software, is the property of Dimatic Control LLC or our content providers and is protected by copyright and trademark laws.
You may not reproduce, distribute, transmit, or display any content without our prior written permission. Unauthorized use of our intellectual property is strictly prohibited and may result in legal action.
9. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these external sites. Your use of third-party sites is governed by their terms and conditions.
We do not endorse any third-party products, services, or information. Linking to a third-party site does not imply our approval or affiliation.
10. User Submissions
Any content you submit, post, or display on our Site ("User Submissions") is non-confidential and non-proprietary. You grant us a worldwide, royalty-free license to use, reproduce, modify, and distribute your submissions for any purpose.
You warrant that you own or control all rights to your submissions and that they do not violate any laws or infringe third-party rights. We reserve the right to remove any submissions that violate these Terms or are otherwise objectionable.
11. Privacy and Data Protection
Your use of our Site and services is governed by our Privacy Policy. Please review our Privacy Policy to understand our data collection and usage practices. By using our services, you consent to our collection and use of your personal information as described in the Privacy Policy.
12. Prohibited Conduct
You agree not to engage in:
- Fraudulent or deceptive practices
- Harassment, abuse, or threatening behavior
- Interference with other users' enjoyment of our Site
- Unauthorized access or data mining
- Transmission of viruses or malicious code
- Posting of inappropriate, offensive, or illegal content
- Any activity that violates applicable laws
13. Termination
We reserve the right to terminate or suspend your access to our Site or services at any time, with or without cause, and with or without notice. Grounds for termination include violation of these Terms, illegal activity, or any conduct we deem harmful to our business or users.
Upon termination, your right to use the Site ceases immediately. We are not liable for any consequences of termination, including loss of data or access to services.
14. Dispute Resolution
Informal Resolution
Before pursuing legal action, we encourage you to contact us to resolve disputes informally. Please contact us at (908) 249-9701 or service@dimaticcontrol.com with details of your dispute.
Governing Law
These Terms are governed by the laws of the State of New Jersey, without regard to its conflict of laws principles.
Jurisdiction and Venue
You agree to submit to the exclusive jurisdiction of the courts located in Union County, New Jersey for any legal proceedings arising from these Terms or your use of our Site and services.
15. Modifications to Terms
We may modify these Terms at any time. Modifications are effective immediately upon posting to the Site. Your continued use of the Site following the posting of revised Terms constitutes your acceptance of the modifications.
We will make reasonable efforts to notify you of material changes by updating the "Last Updated" date at the top of this page.
16. Severability
If any provision of these Terms is found to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it valid, or if not possible, it will be severed. The remaining provisions will continue in full force and effect.
17. Entire Agreement
These Terms, along with our Privacy Policy and any other posted guidelines or rules, constitute the entire agreement between you and Dimatic Control LLC regarding your use of the Site and services. These Terms supersede all prior agreements, understandings, and negotiations.
18. Contact Us
If you have questions about these Terms of Service, please contact us: