Privacy Policy

1. Introduction

Dimatic Control LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

• Request a quote or consultation
• Contact us via phone, email, or contact forms
• Schedule service appointments
• Subscribe to our communications
• Interact with our website

This information may include: name, email address, phone number, postal address, and details about your HVAC needs.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages viewed and time spent on our site
• Referring website information
• Device information and screen resolution

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our HVAC services
• Processing service requests and appointments
• Responding to your inquiries and providing customer support
• Sending you service-related communications
• Improving our website and services
• Complying with legal obligations
• Preventing fraud and enhancing security

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website and conducting business
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger, sale, or transfer of our company assets
• Emergency Situations: To protect the safety of our customers or employees

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. Some features of our website may not function properly if cookies are disabled.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your personal information
• Restriction of processing
• Data portability
• Opt-out of marketing communications

To exercise these rights, please contact us using the information provided below.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any modifications indicates your acceptance of the updated Privacy Policy.

11. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us: