Privacy Policy

1. Introduction

Dimatic Control LLC ("Company," "we," "us," or "our") operates the website dimaticcontrol.com ("Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site. By accessing and using this Site, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you:

• Fill out contact forms or request quotes
• Subscribe to our email newsletter
• Call our phone number (908) 249-9701
• Email us directly
• Leave reviews or testimonials

This information may include:

• Name and contact information (phone, email, address)
• Service request details and preferences
• Billing and payment information
• Any other information you choose to provide

Information Collected Automatically

When you visit our Site, we automatically collect:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on each page
• Referring website
• Device type and unique device identifiers
• General geographic location (city, region, country level)

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience and analyze Site usage. This includes:

• Essential Cookies: Required for Site functionality
• Analytics Cookies: Track usage patterns via Google Analytics
• Marketing Cookies: Used for advertising and remarketing
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings or withdraw consent through our cookie consent banner.

3. How We Use Your Information

We use the information we collect for:

• Providing, maintaining, and improving our HVAC services
• Processing service requests and responding to inquiries
• Sending service confirmations, updates, and customer support communications
• Marketing purposes with your consent (newsletters, promotions)
• Analyzing Site usage and improving user experience
• Detecting, preventing, and addressing fraud and security issues
• Complying with legal obligations
• Personalizing your experience on our Site
• Sending emergency service alerts and updates

4. Third-Party Service Providers

We share your information with third-party service providers who assist us in operating our Site and conducting our business:

Google Analytics

We use Google Analytics to track and analyze Site usage. Google may collect and process your data according to their Privacy Policy. You can opt-out using the Google Analytics Opt-out Browser Add-on.

n8n Webhooks (Form Processing)

When you submit a contact form, your information is processed through n8n webhooks, an external workflow automation service. Your data is transmitted to and processed by n8n according to their privacy terms. n8n acts as a data processor and is compliant with GDPR requirements. We do not control how n8n stores or uses your data beyond our stated purposes.

Other Providers

We may use other third-party services for hosting, payment processing, email delivery, and customer support. All third parties are contractually obligated to maintain the confidentiality and security of your information.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Customer Service Data: Retained for 3-5 years for service history and support
• Marketing Data: Retained until you unsubscribe
• Analytics Data: Retained per Google Analytics default (14 months)
• Legal/Compliance Data: Retained as required by law

You may request deletion of your personal data at any time by contacting us (subject to legal retention requirements).

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

GDPR Rights (EU/UK Residents)

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate information
• Right to Erasure: Request deletion of your data ("Right to be Forgotten")
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in portable format
• Right to Object: Opt-out of processing for marketing purposes

CCPA Rights (California Residents)

• Right to Know: Request what personal information we collect
• Right to Delete: Request deletion of collected data
• Right to Opt-Out: Opt-out of data sales or sharing
• Right to Non-Discrimination: No penalty for exercising privacy rights

How to Exercise Your Rights

To exercise any of these rights, please contact us at service@dimaticcontrol.com or call (908) 249-9701. We will respond within 30 days.

7. Security Measures

We implement appropriate technical, administrative, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, and destruction. These include:

• HTTPS encryption for all data transmission
• Secure hosting infrastructure
• Regular security audits and updates
• Restricted access to personal information
• Employee confidentiality agreements

However, no security system is impenetrable. While we strive to protect your information, we cannot guarantee absolute security.

8. Cookie Policy

Our Site uses cookies to enhance your experience. You can manage cookie preferences through:

• Our cookie consent banner
• Your browser settings
• Your browser's do-not-track feature (if available)

Disabling certain cookies may affect Site functionality. Essential cookies cannot be disabled as they are required for the Site to operate properly.

9. Children's Privacy

Our Site is not intended for children under 13 years old, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete such information and terminate the child's account. If you are a parent or guardian and believe your child has provided information to us, please contact us immediately.

10. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using our Site, you consent to the transfer of your information to countries outside your country of residence, including the United States.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of any material changes by updating the "Last Updated" date at the top of this policy. Your continued use of our Site following the posting of revised Privacy Policy means you accept and agree to the changes.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within 30 days of receipt.